Light Creations – Policies & Procedures
Effective Date: [Insert Date]
1. Terms & Conditions
General
- By accessing or using this site and placing an order, you agree to be bound by Light Creations’ Terms, including any updates or changes posted on this page.
- All products are handmade or 3D printed, so slight variations in colour, finish, or size may occur. These are natural features of handmade goods and are not considered faults.
- Prices are listed in AUD and may change without notice.
Orders & Payments
- Orders are only confirmed once payment has been successfully received.
- Payment is accepted via [insert payment gateways – e.g., PayPal, Stripe, Credit/Debit Card].
Shipping
- Shipping details are outlined in our Delivery & Shipping Policy.
- Light Creations is not liable for delays caused by postal services, weather events, or customs (if applicable).
Returns & Refunds
- Returns are covered under our Returns & Refunds Policy.
- We do not accept returns for change of mind.
Custom Orders
- Custom or personalised items may require a deposit before production begins.
- Custom orders cannot be refunded unless they arrive damaged or faulty.
Intellectual Property
- All designs, images, and content on this website are the property of Light Creations.
- You may not copy, reproduce, or redistribute our products or designs without permission.
Limitation of Liability
- While we take care to provide accurate information, Light Creations is not responsible for any loss, injury, or damage caused by the misuse of our products.
Amendments
- Light Creations may update these Terms & Conditions at any time. Any changes will be posted on this page.
2. Delivery & Shipping
Processing Time + Shipping Time = Delivery Time
- Processing Time
- Most items are created and processed within 1–5 business days.
- Larger or custom orders may take longer (you will be notified if this applies).
- Some custom orders may also require a deposit before work begins.
- Shipping Time (via Australia Post)
- Standard Post: 2–8 business days
- Express Post: 1–4 business days
- These estimates do not include processing time and may be affected by postal delays, public holidays, or weather events.
Please note: While we carefully package all products, Light Creations is not responsible for any damages caused during transit.
Shipping Rates (Australia)
Standard Post
- Light Items (0–160g): $10.95
- Standard Orders (161g–3kg): $15.00
- Bulk Orders (3.01kg–5kg): $22.00
- Large Parcels (Over 5kg): $33.00
Express Post
- Light Items (0–160g): $15.95
- Standard Orders (161g–3kg): $22.95
- Bulk Orders (3.01kg–5kg): $27.95
- Large Parcels (Over 5kg): $38.95
We believe shipping should be simple, transparent, and fair—no hidden surprises at checkout.
3. Returns & Refunds
30-Day Return Policy
- This policy starts from the date of delivery.
- All products are checked carefully before being sent. Please read the product descriptions and care instructions before purchasing.
Damaged or Defective Items
If your item arrives damaged or faulty:
- Contact us at [your business email] within 30 days.
- Provide photos/videos of the issue with a brief explanation.
- We will review your claim within 48 hours. If approved, we will issue a refund or replacement.
- You do not need to return damaged or faulty items.
- Refunds will be processed back to your original payment method.
Change of Mind
- We do not accept returns for change of mind, as all items are handmade or printed to order.
- Please check your order details carefully before checkout.
Notes on Refunds
- Refunds may take 3–5 business days to appear in your account.
- Shipping costs are non-refundable unless the item is faulty.
4. Custom Orders
- Custom or personalised orders may require a deposit before production begins.
- We cannot provide refunds on custom orders unless they arrive damaged or faulty.
- Customers are responsible for providing accurate details and specifications for custom work.
5. Privacy Policy
At Light Creations, we value your privacy and are committed to protecting your personal information.
Information We Collect
- Personal details: name, email address, shipping/billing address, phone number.
- Order details: items purchased, payment method, transaction details.
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Contact you about your purchase (order updates, customer support).
- Improve our products, services, and website.
- Send marketing updates (only if you opt-in).
Sharing Your Information
We do not sell or rent your information. We may share your details only with:
- Service providers (e.g., payment processors, shipping companies).
- Legal authorities (if required by law).
Data Security
We take reasonable steps to secure your personal data. However, no online transaction is 100% secure, so we encourage you to protect your account details.
Your Rights
You may request to:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
For privacy inquiries, please contact us at [your business email].